• How businesses can turn customer complaints into valuable lessons

    How businesses can turn customer complaints into valuable lessons

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  • 7 ways to turn customer complaints into valuable learning experiences

    7 ways to turn customer complaints into valuable learning experiences

    At some point, even the best-run business will encounter and have to deal with a customer complaint. The obvious first step is to resolve the issue, but it’s also important to step back and look at the “big-picture” perspective. When leaders do that, there are two options: They can view customer complaints as “nuisances” that…

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  • 11 Impactful Pieces Of Career Advice For Agency Pros

    11 Impactful Pieces Of Career Advice For Agency Pros

    From books to blog posts to podcasts, there’s no shortage of career advice available out there for agency professionals. The post 11 Impactful Pieces Of Career Advice For Agency Pros appeared first on Hawthorne Advertising | Brand Response TV + Digital + Media + Mobile + Social.

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