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7 ways to measure and leverage ROI metrics for customer service
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How businesses can turn customer complaints into valuable lessons
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13 bad practices that can lead to poor customer service and experiences
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12 leaders’ tips for dealing with a customer who’s unhappy, but in the wrong
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Merkle introduces new customer experience products for contactless shoppers
Customer experience management company Merkle debuted two new products today at CES that are aimed at improving the contactless shopping experience, both in-store and on-delivery, as health and safety concerns persist with the ongoing pandemic. In an effort to make the shopping seamless, neither product requires shoppers to download a separate app.Scan & Know allows…
